Refund Policy
At BCS Gallery, we strive for your complete satisfaction with our products. We offer a 30-day return policy subject to the following:
All orders may be returned for a 18% restocking fee within 30 days after the order is delivered. To return an item, simply contact us to obtain a TDR number. Returns without an TDR number will not be processed.
We cannot accept returns for custom orders or made-to-order merchandise.
BCSGALLERY.com must approve all returns with an TDR number. Simply contact us to obtain an TDR number. Returns without an TDR number will not be processed.
Returns must be made within 30 days after the order is delivered and are subject to a 18% restocking fee. Return shipping arrangements and costs are the responsibility of the customer. Returns without the TDR number and not in original condition and original packaging will not be processed or will be assessed an additional fee at our discretion.
Please note, the items must be returned within 15 days upon issuance of the TDR number. Customer assumes liabilities and is responsible for costs incurred for unauthorized returns.
No cancellations or exchanges will be accepted.
Buyer is responsible for loss in value if an item isn't returned in original condition.
To obtain an TDR number, please contact our customer support team for details at support@bcsgallery.com
Damages
We understand the importance of receiving your order in perfect condition. Therefore, we kindly request that you inspect your item upon delivery. If you discover any defects, damages, or if you receive the incorrect item, please contact us immediately. We are committed to evaluating the issue and ensuring it is resolved to your satisfaction.
3. Exceptions and Non-Returnable Items
Certain items fall under exceptions and cannot be returned. These include:
Perishable goods, such as food, flowers, or plants.
Custom orders and made-to-order merchandise.
Personal care goods, such as beauty products.
Hazardous materials, flammable liquids, or gases.
Vintage items.
Clearance or sale items.
If you have any concerns or questions about your specific item, please do not hesitate to contact us. Please note that all items purchased on sale, with a discount code, or at a discounted price are final sales, and we are unable to accept returns for the following: Sale Items, Discounted Items, Gift Cards, Custom Orders, Clearance items.
Refund
In accordance with our return policy, after the return is received and inspected, the refund will be processed to your original payment method.
Returning Items
You are responsible for the cost and risk of returning item to us. We cannot be held responsible for goods damaged in transit or lost in return shipment. Therefore, we recommend an insured and trackable mail service. In addition, we are not able to accept return of items that have been altered in any way by the customer. Please note that for international orders, any of the following charges paid by the customer are not refundable: customs fees, import duties, and taxes. Customers are responsible for any applicable import duties, tariffs, customs charges, VAT, local taxes, or courier's brokerage fees when you return items.
We value your patronage and are committed to providing exceptional customer service.
For any inquiry or assistance, please contact us at support@bcsgallery.com